Ordering - Terms & Conditions

 

Communications

The overwhelming number of emails and phone calls we are receiving may make it difficult to reach us. Emails generally receive a more prompt reply than phone messages.

We do everything we can to get products out to you as quickly as possible. You will receive an email confirmation with the tracking information when your order ships.

 

Availability

All items are in stock and usually ship within 2 business days, but some orders may take a few extra days to ship. Choosing Air/Express or other expedited shipping methods will not shorten this lead time. Please contact me prior to ordering if your order requires special/urgent handling.

Any customer affected by a backorder will receive a coupon for a discount on their next order.

Special order items usually take no more than 15 days.

Most gunsmith work is completed in 10 days or less.

We appreciate your patience and understanding. Thank you for your support.

 

Payment Terms

HeavyBuffers accepts payments via USPS money order, Visa, MasterCard, Discover and American Express.

If you prefer to use PayPal (+3.5%) send an email with a list of Items you need and we will send you a PayPal invoice.

 

Shipping

You will receive an email with the tracking number when the package is shipped.

Please send an email in advance if your package requires special handling.

Insurance is available on request. We are not responsible for lost/stolen packages.

International shipping is $50 Flat-Rate for most orders. Large orders may incur a surcharge.

 

Military Discount

10% discount on buffers for anyone on active duty in the military. Contact us via email prior to ordering and we will send you a PayPal invoice reflecting the discount.

- Or -

Send your challenge coin and receive $25 off your order.

 

Dealer Discounts

Quantity/dealer discounts also available on orders of 5 or more buffers. Send email for details.

 

Warranty & Returns

Lifetime replacement warranty on any buffer found to be defective.

Orders that are changed or cancelled after being placed may be subject to a 10% charge.

Returns requested for customer convenience will be subject to a 25% restocking charge. Returned merchandise must be unused and in new condition. If you have any doubts, please ask questions before you order.

Returned items showing any signs of use/wear will be subject to a minimum 50% deduction.

A store credit may be issued in lieu of a refund, at HeavyBuffers sole discretion.

Return Authorization must be obtained before any merchandise is returned for credit, refund or exchange. Customer is responsible for all shipping costs.

Damaged or abused buffers, shipping, springs, buffer tubes and custom-order items are not refundable/returnable.

 

Limited Liability

This product is guaranteed to be free from defects in material and workmanship. In the event of any defects in material or workmanship, the manufacturer’s sole liability shall be the repair or replacement of any such product(s) that are defective in material or workmanship. The repair or replacement of any such product(s) shall be the manufacturer’s sole responsibility. This warranty specifically excludes any and all consequential or accidental damages. No other warranties or liability whatsoever, are either expressed or implied. If any such warranties shall be imposed by law notwithstanding this provision, then such warranties shall be the responsibility of the immediate buyer. By way of example, and not limitation, there shall be no warranties of merchantability, use of trade, or fitness for any particular purpose.

By placing an order you agree to these terms.

 

 

Note: Specifications are subject to change without notice.

 

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